Recently, many Urban Outfitters customers have taken to social media, wondering, “Why did Urban Outfitters cancel my order?”
Other than your payment card being declined for lack of funds, Urban Outfitters can cancel your order if it suspects fraud or if the Site has committed a typographical error that warrants cancelling your order.
Unfortunately, the exhilaration felt once you pressed the “Buy Now” button can be followed by the disappointment of a cancelled order.
Here, we’ll discuss some of the possible reasons for an order cancellation in more detail, and whether you can expect a refund from the retailer.
Reasons Why Urban Outfitters Canceled My Order
Founded in 1970, Urban Outfitters is a lifestyle retailer for young men and women.
Its multinational reach means it is highly popular, especially among groups with eclectic and unique tastes.
Regrettably, many customers have recently complained about their orders being cancelled without explanation.
These are some possible reasons for your Urban Outfitters order being cancelled.
1. Fraud Suspicion
If Urban Outfitters suspects an order to be fraudulent, it will immediately cancel it. The retailer may even refuse to refund the purchase and block you from placing any future purchases.
Here are a few things that can get your account flagged for suspicious activity and lead Urban Outfitters to cancel your order:
- Mismatched billing and shipping addresses, especially if the addresses are from different states.
- Submitting too many claims about not receiving your order or that items are missing.
- Ordering and returning items too often.
- Returning worn or used items.
- Returning a different item(s) from what you originally ordered.
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2. Typographical Errors
Whether it’s humans or machines that are involved, mistakes are bound to happen.
As Urban Outfitters puts it on their Terms of Service, “While we try our best to ensure that product information on our website is correct, it is possible that the Site may contain typographical errors or inaccuracies.”
As such, they state that they “reserve the right to…change and update information at any time without prior notice.”
Therefore, if you’ve ordered an item listed as available on their website but it is unavailable and will not be back in stock, then your order will be cancelled.
In such a case, your form of payment will be refunded for the unavailable item.
However, if the unavailable item is backordered, Urban Outfitters will notify you via email when the item will be back in stock.
If the item will take too long to be back in stock, you are entitled to cancel the order, but you may wonder, “Will I get a refund if I cancel my Urban Outfitters order?”
Yes, you will receive a refund from Urban Outfitters if the item takes longer than expected to be back in stock.
Final Thoughts on Why Urban Outfitters Canceled My Order
The excitement of placing an order can quickly change to disappointment when it is cancelled, especially without an explanation.
Understanding the reasons for a cancellation can help you avoid similar issues in the future and give you reassurance regarding potential refunds.
Sources
https://www.urbanoutfitters.com/en-gb/help/terms-of-use
https://www.urbanoutfitters.com/help/terms-of-use
https://www.urbanoutfitters.com/help/ordering-payment
